Privacy policy

■Collection of Personal Information

When obtaining personal information from customers using our online shopping services, our company adheres to the Privacy Protection Act and employs appropriate methods. We ensure that when collecting personal information directly from individuals through written forms or our website, the purpose of use is clearly stated, and consent is obtained before collection. Additionally, we will not use the collected personal information for purposes other than those explicitly stated without the individual's consent. While providing your personal information to our company is optional, please note that failure to do so may result in the inability to utilize our services.

■Use of Personal Information

Our company will use and provide the personal information of customers and other relevant parties that we have obtained only within the scope necessary to achieve the following purposes of use. If personal information is to be used for purposes not specified below, we will obtain the consent of the customer in advance. If customers under the age of 16 provide personal information to our company, we kindly request that they do so under the consent of their guardian.

  1. To ship ordered products, request payment, and perform other related tasks (including providing necessary information to product manufacturers or delivery companies).
  2. To contact and confirm details such as order contents and delivery methods with customers.
  3. To respond to customer requests and inquiries.
  4. To conduct campaigns, send gifts, and provide information about products and services conducted by our company or our subsidiaries.
  5. To request customer opinions and feedback on products and services.
  6. For analysis and consideration to improve our services.
  7. Personal information of individuals who contact us will be used solely for the purpose of responding to the respective inquiries.

In addition to the above, when collecting personal information, we will disclose the intended purposes in advance and will not use personal information beyond the scope necessary to achieve those purposes, unless otherwise permitted by the Personal Information Protection Act or other applicable laws and regulations.

■Handling of Personal Information by Third Parties

Our company may entrust the handling of all or part of personal information to third parties within the necessary scope for achieving the purposes stated in "2. Use of Personal Information." In such cases, we will conduct a rigorous investigation of the third party and provide necessary and appropriate supervision to ensure the secure management of the entrusted personal information by the third party.

■Provision of Personal Information to Third Parties

Our company will not provide your personal information to third parties without your prior consent, except as permitted by the Personal Information Protection Act and other applicable laws.

However, this does not apply in the following cases:

  • When it is necessary to protect human life, body, or property and obtaining consent from the individual is difficult.
  • When it is particularly necessary for the improvement of public health or the promotion of sound upbringing of children, and obtaining consent from the individual is difficult.
  • When cooperation is necessary for national institutions, local public bodies, or persons entrusted by them to perform duties defined by laws and obtaining consent from the individual is difficult.
  • When disclosure or provision of personal information is obligated by laws or regulations

.The following cases are not considered as provision of personal information to third parties as defined in the preceding paragraph:

  • When our company entrusts the handling of all or part of personal information within the scope necessary to achieve the purposes stated in "2. Use of Personal Information."
  • When personal information is provided due to business succession or other reasons such as mergers.


■Handling of Credit Card Information

Our company does not collect or store your credit card information.

■Recording of Telephone Calls

In some cases, when receiving inquiries, orders, or applications from customers, we may record telephone calls to accurately understand and capture the details of inquiries and order information.

■Disclosure, Correction of Personal Information

If we receive a request for purposes of notification, disclosure, correction, addition or deletion of personal information, suspension of use, or cessation of providing to third parties, we will promptly respond in accordance with our company's internal regulations. In cases where the identity of the individual cannot be confirmed, we may not comply with disclosure requests. Additionally, in cases where it may hinder our business operations or affect our recordkeeping, we may not be able to comply with requests for deletion, suspension of use, or cessation of providing to third parties. For inquiries or requests related to disclosure, please inform our legal team. Please note that there may be charges for certain disclosure requests.

If you have any inquiries regarding our handling of personal information, please contact our legal team at the following address:

Contact Information
123-0851 Adachi-ku, Tokyo, Japan
DECOHUB Joint Corporation Personal Information Complaints Consultation Desk
Email: cs@lduvin.jp

Organization and Structure
We have established an organization for the promotion of personal information protection and strive to manage personal information appropriately.

■About Cookies
Our website utilizes a technology known as "cookies." Cookies are temporary data stored on your communication device, which retains specific information. Each time you connect, this data is used to recognize you. While cookies identify the computer you are using, they do not identify you as an individual.

This website provides its services based on the assumption of cookie usage. Therefore, if you do not allow the use of cookies, you may not be able to access certain parts of this service. You can configure your browser to allow or disallow cookie usage, please review your settings accordingly.

■Security Measures

When providing personal information through this website, we utilize industry-standard encryption technology known as SSL (Secure Sockets Layer) to safeguard your data from unauthorized access by third parties. We employ SSL encryption to protect any deemed necessary personal information and ensure its security. Additionally, personal information is strictly managed in accordance with our established standards, employing measures such as firewall installation and virus protection to prevent unauthorized access, loss, destruction, alteration, leakage, and virus infections.